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Faded Sandpaper

Product Designer

I’m Will Thompson, and I create user-centred, impactful designs.

As a seasoned designer, I bring hands-on experience building scalable design systems, managing product roadmaps and delivery, and aligning design strategies with business goals.

 

My approach combines creative vision and strategic oversight—whether driving cross-functional teams, managing stakeholders, or delivering user-centred solutions, I thrive on turning complex challenges into streamlined, practical products that drive growth and engagement.

Currently Mid-Senior Product Designer at UniHomes

Previously at The Modern Milkman

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Highlighted projects

Roles

Experience

Experience

2023 - present

Mid-Senior Product Designer at UniHomes

Remote/Sheffield, UK

At UniHomes, I led the Product Design function for our B2B and B2C offerings in the UK student rental market. I also led customer research, workshops, and product development and oversaw the end-to-end design process. 

Key achievements:

  • Led the redesign and launch of an acclaimed B2B portal for letting agents, leading to a 14.7% increase in active users in less than five months

  • Redefined project workflows to improve efficiency

  • Led product research and discovery sessions

  • Led product workshops

  • Created and managed the UniHomes design system

2021-2023

UX Designer/Mid-weight Product Designer at The Modern Milkman

Remote/Manchester, UK

At The Modern Milkman, an eco-conscious e-commerce platform, I redesigned the onboarding and checkout processes. I was also the lead designer for the driver tool and led the Product Design effort for international expansion.

Key achievements:

  • Streamlined onboarding, increasing growth by 38%

  • Oversaw and managed the end-to-end design process

  • Redesigned the checkout process, leading to a reduction in abandoned carts 

  • Ran A/B tests and user-testing sessions

  • Managed the design system

2020-2021

UX Designer at POWWR

Remote/Manchester, UK

At POWWR, a SaaS company providing energy software for brokers and suppliers, I played a key role in the CRM redesign and was the primary designer for all CRM projects.

Key achievements:

  • Worked as part of a multi-disciplinary, cross-functional agile tech and product team

  • Championed the creation and use of a centralised component library

  • Encouraged the modernisation of Product Design workflows and software

2017-2020

Graphic Designer at Nationwide Vehicle Contracts

Manchester, UK

Key achievements:

  • Created captivating graphics, illustrations, and infographics for web and print

  • Designed visually striking web pages and email wireframes

  • Created and managed an extensive asset library

  • Applied project management skills to ensure creative efficiency and seamless collaboration

  • Contributed creative insights for marketing campaigns

  • Developed video editing and animation resources

2016-2017

Student Support and Engagement Assistant at The University of Manchester

Manchester, UK

Key achievements:

  • Developed collateral for web and print, ensuring relevance through detailed research and analysis

  • Improved the Student Support website's user experience by designing mockups and implementing front-end updates

  • Spearheaded well-being campaigns, boosting engagement through strategic planning

  • Partnered with university teams to drive over 15,000 website conversions via social media channels

  • Led multimedia initiatives, reducing in-person appointments while increasing online engagement for at-risk students

2014-present

Freelance designer for multiple clients

Remote/International, UK

As a freelance designer, I have specialised in user-centred design, optimising efficiency and stakeholder collaboration processes, managing diverse design projects, and conducting remote meetings across time zones to deliver cohesive visual identities and user-centred interfaces.

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