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Senior Product Designer

I'm Will Thompson, a seasoned designer specialising in user-centred solutions.

 

With almost a decade of hands-on experience in UX/UI, Product and Graphic Design, I bring ideas to life, crafting exceptional experiences that resonate with users and drive positive change.

 

From research to rapid prototyping, if you're looking for a designer who values collaboration, embraces challenges, and has a genuine passion for design, let's connect.

Mid-Senior Product Designer at UniHomes

Remote/Sheffield, UK

Mid-weight Product Designer at The Modern Milkman

Remote/Manchester, UK

UX/UI Designer at POWWR

Remote/Manchester, UK

Graphic Designer at Nationwide Vehicle Contracts

Manchester, UK

Highlighted projects

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The Letting agent portal

Led a rapid end-to-end design process for a new agent portal, boosting user engagement by 14.7% within five months.

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The Milkround Builder

Redesigned the onboarding flow to increase revenue growth by 38%.

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Core page overhaul

Overhauled core pages and built a scalable design system, improving accessibility from 75 to 98 and increasing user engagement

More projects

The Modern Milkman

Running projects, lead designer for international expansion, increasing revenue by 38%, building a resource library, and making stakeholders happy.

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UniHomes

Smashing a key product redesign, running user workshops, story mapping with stakeholders, and educating team members.

Aux

I didn't know how to use Figma...and couldn't find a project. So I just made one myself.

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A groundbreaking music-matchmaking service and an awesome high-fidelity prototype.

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POWWR

A major rebrand of your flagship product in record time?

Say no more.

Nationwide Vehicle Contracts

Doing what a Graphic Designer does best. Driving brand success and making life easier for stakeholders.

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The University of Manchester

How good user research can inform marketing strategy and improve UX.

Nordic Architecture Group, asia

A firm in need of a solid brand identity.

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Experience

Experience

2023 - present

Mid-Senior Product Designer at UniHomes

Remote/Sheffield, UK

At UniHomes, I led the Product Design function for our B2B and B2C offerings in the UK student rental market. I also led customer research, workshops, and product development and oversaw the end-to-end design process. 

Key achievements:

  • Led the redesign and launch of an acclaimed B2B portal for letting agents, leading to a 14.7% increase in active users in less than five months

  • Redefined project workflows to improve efficiency

  • Led product research and discovery sessions

  • Led product workshops

  • Created and managed the UniHomes design system

2021-2023

UX Designer/Mid-weight Product Designer at The Modern Milkman

Remote/Manchester, UK

At The Modern Milkman, an eco-conscious e-commerce platform, I redesigned the onboarding and checkout processes. I was also the lead designer for the driver tool and led the Product Design effort for international expansion.

Key achievements:

  • Streamlined onboarding, increasing growth by 38%

  • Oversaw and managed the end-to-end design process

  • Redesigned the checkout process, leading to a reduction in abandoned carts 

  • Ran A/B tests and user-testing sessions

  • Managed the design system

2020-2021

UX Designer at POWWR

Remote/Manchester, UK

At POWWR, a SaaS company providing energy software for brokers and suppliers, I played a key role in the CRM redesign and was the primary designer for all CRM projects.

Key achievements:

  • Worked as part of a multi-disciplinary, cross-functional agile tech and product team

  • Championed the creation and use of a centralised component library

  • Encouraged the modernisation of Product Design workflows and software

2017-2020

Graphic Designer at Nationwide Vehicle Contracts

Manchester, UK

Key achievements:

  • Created captivating graphics, illustrations, and infographics for web and print

  • Designed visually striking web pages and email wireframes

  • Created and managed an extensive asset library

  • Applied project management skills to ensure creative efficiency and seamless collaboration

  • Contributed creative insights for marketing campaigns

  • Developed video editing and animation resources

2016-2017

Student Support and Engagement Assistant at The University of Manchester

Manchester, UK

Key achievements:

  • Developed collateral for web and print, ensuring relevance through detailed research and analysis

  • Improved the Student Support website's user experience by designing mockups and implementing front-end updates

  • Spearheaded well-being campaigns, boosting engagement through strategic planning

  • Partnered with university teams to drive over 15,000 website conversions via social media channels

  • Led multimedia initiatives, reducing in-person appointments while increasing online engagement for at-risk students

2014-present

Freelance designer for multiple clients

Remote/International, UK

As a freelance designer, I have specialised in user-centred design, optimising efficiency and stakeholder collaboration processes, managing diverse design projects, and conducting remote meetings across time zones to deliver cohesive visual identities and user-centred interfaces.

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