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Will Thompson
Mid-Senior Product Designer
A seasoned Product Designer with four years of experience in UX/UI and Product Design spanning various industries.
My research and Graphic Design background allows me to create innovative, user-centric solutions that seamlessly blend aesthetics with functionality.
I excel in collaborating with diverse teams, championing innovative ideas, and integrating user insights, business goals, and cutting-edge design principles.
I consistently deliver high-quality design work that garners positive feedback from users and stakeholders, driving increased user satisfaction and project success.
Experience
Experience
2023 - present
Mid-Senior Product Designer at UniHomes
Remote/Sheffield, UK
At UniHomes, I led the Product Design function for our B2B and B2C offerings in the UK student rental market. I also led customer research, workshops, and product development and oversaw the end-to-end design process.
Key achievements:
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Led the redesign and launch of an acclaimed B2B portal for letting agents, leading to a 14.7% increase in active users in less than five months
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Redefined project workflows to improve efficiency
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Led product research and discovery sessions
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Led product workshops
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Created and managed the UniHomes design system
2021-2023
UX Designer/Mid-weight Product Designer at The Modern Milkman
Remote/Manchester, UK
At The Modern Milkman, an eco-conscious e-commerce platform, I redesigned the onboarding and checkout processes. I was also the lead designer for the driver tool and led the Product Design effort for international expansion.
Key achievements:
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Streamlined onboarding, increasing growth by 38%
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Oversaw and managed the end-to-end design process
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Redesigned the checkout process, leading to a reduction in abandoned carts
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Ran A/B tests and user-testing sessions
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Managed the design system
2020-2021
UX Designer at POWWR
Remote/Manchester, UK
At POWWR, a SaaS company providing energy software for brokers and suppliers, I played a key role in the CRM redesign and was the primary designer for all CRM projects.
Key achievements:
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Worked as part of a multi-disciplinary, cross-functional agile tech and product team
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Championed the creation and use of a centralised component library
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Encouraged the modernisation of Product Design workflows and software
2017-2020
Graphic Designer at Nationwide Vehicle Contracts
Manchester, UK
Key achievements:
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Created captivating graphics, illustrations, and infographics for web and print
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Designed visually striking web pages and email wireframes
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Created and managed an extensive asset library
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Applied project management skills to ensure creative efficiency and seamless collaboration
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Contributed creative insights for marketing campaigns
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Developed video editing and animation resources
2016-2017
Student Support and Engagement Assistant at The University of Manchester
Manchester, UK
Key achievements:
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Developed collateral for web and print, ensuring relevance through detailed research and analysis
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Improved the Student Support website's user experience by designing mockups and implementing front-end updates
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Spearheaded well-being campaigns, boosting engagement through strategic planning
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Partnered with university teams to drive over 15,000 website conversions via social media channels
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Led multimedia initiatives, reducing in-person appointments while increasing online engagement for at-risk students
2014-present
Freelance designer for multiple clients
Remote/International, UK
As a freelance designer, I have specialised in user-centred design, optimising efficiency and stakeholder collaboration processes, managing diverse design projects, and conducting remote meetings across time zones to deliver cohesive visual identities and user-centred interfaces.
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